Is Domino’s ACTUALLY Tracking My Pizza?

Funny when you see your pizza make a stop at the dispensary on the way and some other random places

5-7 minutes for a pizza is absolute wild. Ive worked in multiple different pizza places thruout the past decade and the average time for cooking a pizza is around 12-15 minutes. Depending on toppings and size it could be up to around 18 minutes. 7 minutes, spin the pie, 5 minutes, deck the pizza, another 1 to 2 minutes on the deck to brown the bottom. So yeah about 13 ish minutes give or take for a standard pie, add a few for sheet pizzas or pizza with lots of toppings.

This is strange lol.. just order your pizza and eat it when they get there. Lmao

Imagine being this guys employee holy moly

regardless of if you like dominos pizza, their customer service is 👍, I've gotten free pizza and help with coupons so i could save money

I actually work at dominos and have to explain the tracker in detail alot based on what customers see so i can break drown the entire tracker and why it works let me know

It’s tied to the drivers app

Burst of dopamine

Thank you for this important research. I get Pizza Hut every few weeks on my way home from work, and I time it so I arrive at the store exactly 15 minutes after placing the order, since that is their claim, and it has always been ready when I got there.

I have noticed that it will say "complete" while the pizza is not yet boxed up, still sitting on the edge of the oven conveyor belt waiting for an employee to get to it. I assume this is because there is a set timer for baking, and a set timer (probably a minute or so) for quality check/boxing, so employees only need to press a button when they put it into the oven.

As someone who works at papa Johns I’m truly interested in this video

19 year dominos vet here. So we have gps tracking on the drivers via an app, its pretty much real time. Customers can see this gps location in real time on their app.

Once an order is loaded into the oven and cleared on our end, the tracker counts down the oven time. The next phase is when its out of the oven, which csnxlfuctuate based on if it takes longer to box it up.
Once its out on delivery its gps time.
The only real inaccuracies occur if something happens that delays the process after it enters a new phase, or more commonly if a manager is cheating the service time numbers to look good, something that i have seen but is not allowed in my store.

If a driver is on multiple deliveries it can confuse customers on the app sometimes into thinking it is lagging or lost when in fact it just means the driver is at another delivery en route to yours.

We use the gps tracking to pre-route our drivers and it is spot on.

I cannot speak for the competition. But i do know that uber eats tracking is flawed and not real time, as our app will show where it is while the uber eats takes minutes to update

Haven’t watched the vid at all yet but at Pizza Hut they have separate screens the order is on a certain times so wouldn’t be hard to make an accurate thing imo

Something about Papa Johns you can't trust, and maybe others these days, is if they actually use Doordash. Papa Johns at least used to honestly have Doordash listed on their delivery tracker for a while they used Doordash on their own, but I think how unreliable Doordash was in my area might be indicative of why it seemed to disappear, while all the unreliable deliveries kept happening. And when I say they used Doordash on their own, I wasn't ordering through Doordash, I was ordering directly from the Papa Johns site.

Imagine picking a place used as a front by organize crime.

Yeah the guy spending 5 minutes in the parking lot was probably plugging his addresses, I used to work at Domino's and when I had multiple deliveries, I'd usually type all the addresses into the phone, and try to figure out the most efficient route, preferably starting with the first order, unless it would unnecessarily delay all the other orders. Also sometimes the addresses are just weirdly written lol

I can confirm that at least at the Domino's I worked at, the manager was very frequently the person making the pizzas

Unemployed friend on a Tuesday

The funny thing is he could've just went in, sat there and observe it all from there 😂

I doubt it, but it really doesnt matter

I never do delivery at the "big three" pizza chains, only carry-out (it's half the price). I often park outside early and watch it switch to "Ready for Pickup". And I'd say 80% of the time, it isn't actually ready. So I have to awkwardly stand around at the counter and wait. It's not a big deal, but it negates the entire purpose of the tracker. 🤷‍♂

I work at papa johns delivering so my info isnt 100% accurate but papa johns goes like this: receive order on screen. Now its in the make phase. But that screen keeps going and going with all the active orders, so it isnt really being made until its like the top 2. Once the first pizza is made, that pizza is bumped off and its considered “in the oven” but the whole order isnt in the oven, and if theres only one in store employee, it can be tough to time multiple pizzas going in the oven. After you bump the order, you put the pizza in the oven. You could wait until all the pizzas are in the oven to bump an order, but then you risk another instore forgetting you are doing this and making a duplicate pizza, since typically one person will be assigned to one station: dough, sauce and meats, and finally cheese and other toppings. Cheese guy puts it in the oven and must bump it. Anyways then its in the oven and depending on the number of orders ahead or god forbid a remake is needed, the time may vary. Oh, and you can select “WELL DONE” which essentially means the guy cutting the pizza pushes the pizza back about one pizzas width. Boxing can take 30 seconds or like 3 minutes depending on how many items are in the oven. If there are like 3 things coming out in quick succession, you should probably move 2 things off the conveyer so they dont fall while you cut the 3rd. Then youve got a little buffer space to cut and adorn with pepperoncini (little weird dried pepper) and garlic dipping sauce. The pizza is then put on the rack. The cut process is, as far as i can tell, pretty vague. So an order can say “Ready” but in reality one pizza was made and bumped, so the system considers the whole thing to be going through the oven and being boxed up when its not done. Anyway this is the part i do know: drivers put the pizza in a hot bag and sign out on a little kiosk. Our store lets us take 2 orders at most, no more at any time. The second that the driver signs out, its on the way. This does not account for time spent putting the address in, getting your little music up, and retrieving any extras such as sauces or drinks that someone has ordered. The tracker actually does not use your gps, it uses the car topper that displays the logo, which has a tracker inside it that uses driveosity. It monitors your speed, turning, braking and acceleration and gives you a score for that delivery. Not to brag, but i got the safe driver award one year for getting 99 average for a quarter. Anyway, the delivery is split into 3 periods: time spent in the lot on the way there and back (where the topper is near the store and immobile) on the way, and at the door, where the car is considered close enough to the destination. For apartments, this is forever, and hotels are even worse. Time spent waiting for someone to answer the door and any pleasantries exchanged can cost the driver dearly, as we make $9 instore and $4 on the road. As much as i want to offer your receipt, any parmesean or crushed red pepper packets, or reassurance that your sports team will definitely win, i need to get back immediately. TLDR: this video is pretty accurate and you should always tip your drivers at least $5.

You could have just asked... I'm an AM for dominoes, and we don't have control over the app tracker. It is all automated.

As someone who worked at Pizza Hut while I was in college, let me save yall time... yes. The trackers work. It tells you what stage of prep or delivery your pizza is in. Sometimes if your pizza was made wrong we have to start again and that's why it takes a long time, but for the most part 90% of orders came out with the tracker. (Also prep stage just means your pizza is on the screen for the person at the make table. Doesn't mean they started it but they can see it's there. Everything after that should be accurate though).

Thanks for making this, now when I go order pizza at domino’s, I will remember this video!

Congratulations, we've all just watched a 20 minute dominos commercial. These ads are getting creative

I got a Pizza Hut ad on a video about Domino's and Papa John's 😆

Why wouldn’t you just walk into the store and look at what they’re doing?

Not sure if it was found out but who is said to be making the pizza is just the manager that is there at the time (Dominos non-corporate)

From my experience when i ate dominos pizza it was definitely a timer but if they passed a certain milestone it would be updated. I once received my order before it was sent out for delivery because the driver forgot to update.

now you gotta compare UberEats, DoorDash, Grubhub, etc.

Currently at 1.5 hours on quality check for my delivery. 😆

I've found that if you do curbside, no matter what they mark it as delivered before you'll ever get the pizza. Which means no free pizza ever

no its not tracking your pizza. Its the biggest scam ever. I dont care what you conclude in the video

Back when the tracker was first released domino's flat out said it wasn't actually a "tracker," but rather a "timer."

It advances through the steps based on average time

The only time the tracker matters is when it's been an hour. But at that point. You're probably calling anyways to see what's up.

Very clever topic! I sometimes wondered that too when I first saw the pizza tracker for the chain pizza places. Most of the time I usually go with having more mystery with the local pizza places.

as a domino’s employee on her way out, it’s just an estimated timer. when remakes pile up and it’s a holiday/busy weekend do not expect this thing to be accurate lol- lots of angry customers

sigh

I’m so obsessed with this shit

Subway is threatening to release the data to expose their customers 😂

My friend worked at dominos for years. She confirmed that the name of the person making your pizza on the tracker will always be the highest-ranking manager who is working at the time

This is the kind of thing that can be figured out if you've worked at any fast food restaurant. Once you know how a basic order screen thing works, you can just infer that the tracker is using the same information.

Like the kitchen will have a screen with all the active orders and when it's on the prep on the app that means its on the screen telling the worker what to make. And when its done the worker clears the order.

The only issue being that since it relies on the worker to press the button you can run into situations where the worker double presses or doesn't clear their screen for a bit

why was i so interested in this? maybe because i have had the same thought as you. "is the tracker legit?" and somehow you make it pretty fun to watch. idk what you do, how you have the time or money to do this crazy shit, but i love it and i am working on my envy.

The whole tracker thing is bullshit. Hiw can simply keeping your customer informed abkut tte status if an order be patentable.

Pizza Guys Delivery driver here. The tracker we use is 100% accurate.
There are times we won’t mark a delivery order as “Ready for delivery” until a driver is available to pick it up.

This man’s not the hero we deserve, he’s the hero we need.

I appreciate how over the top you went with this

I was a general manager at papa johns for a few years, there is no real tracking and lots of customers were mad about it all the time. the papa johns tracker will tell you its in the oven the instant its bumped off of the screen, even if the oven is full and it takes them 5 more minutes to catch up and actually put your pizza in the oven. Also when it says its on the way is once a driver is routed, sometimes you'll route a driver and the driver might wait a few minutes for a 2nd order and then yeah they usually sit in their cars for a few minutes while they put in multiple addresses on their phones. the papa johns tracker doesnt mark the pizzas as delivered until the driver checks back into the store. there are no trackers on the drivers cars or phones.