Day 3: ServiceNow HRSD Essentials - HR Assignment Rule | Matching Rule | Escalation Rule | HRSD

Thank you for your videos gaurav,

Have you ever made a video on Schedule Jobs? I tried to findout in your videos but can't....

Next year bring itom please

can u add me in ur whats up group

How many videos are coming in this series ? or thses 3 are enough?

Is it last video on HR ?

Hi Ravi Sir, Good day
Can you please make videos on complete CMDB course that would help to learn and implement the same in the CMDB project. @learnservicenowwithravi

Hi Ravi,

instead of matching rule we can use AWA (advance work assignment) right to assign ticket to available agent,

Is there any relationship is there matching rule and AWA

Assignment rule is some what like auto assignment rule in ITSM ?

You are Good, 💓but why do I not have access to the PPT and Course Content Doc