CX Quick Take: Providing an overview of the customer experience masters data analysis course

Host Mark Slatin talks with Katie Manty of Omnicom Health Group about providing an overview of the customer experience masters data analysis course on the latest episode of The Delighted Customers with Mark Slatin #podcast.

#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience

According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

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