Web Summit 2014 Day Two - Shervin Pishevar and Scott Stanford in Conversation with Paddy Cosgrave

Shervin and Scott,



Poshmark Ruining Your Reputation


Please help me to understand why I should believe you are credible when you have invested in Poshmark and they continue to have horrible reviews, BBB complaints and ignore these complaints?

I've been a seller on Posh and have received many 5 star ratings. I currently have over 250 listings, yet Poshmark continues to allow dishonest buyers to purchase items, damage them and Poshmark returns their money?

I've spent time marketing them, taking photos, providing excellent customer service to make the sale. Carefully wrapped the items, after fully representing them through photos and answering questions.

Buyers who just join the site and have NO credibility of proven history of integrity can purchase my items, damage them and get their money back.

Poshmark provides NO seller support or reward system for all their hard work. They ignore sellers listing photos when comparing them with the buyers alleged "pics," and punish their sellers.

Currently, I am having a beautiful North Face coat returned by Poshmark because it has been reported as "damaged." The buyer refuses to communicate with me, she is new and has 1 listing and NO 5 star ratings, yet Poshmark is providing her with credibility and not a proven seller?

After several attempts to communicate with Poshmark I finally received pics which the buyer had sent in. The pics show dirt that was rubbed on areas of the coat which were clearly photographed in the listing photos. So unless a 5 star seller decided to rub dirt on a coat AFTER taking pics and then sending it to a buyer, this buyer added the dirt so they can return it.

This continues to happen and when people research this company, we see your name. We are wondering why you would allow this to happen?

Manish and his team continue to ignore emails sent to them about this buyer scam that they are enabling to happen to valued sellers. Ebay values and rewards their sellers and they have earned the trust of both buyers and sellers.

Please, address these issues with Manish and his team, or it will eventually affect your own reputation. If Poshmark chooses to believe scamming buyers who have absolutely NO proven credibility, they should eat the cost of that choice and NOT their 5 star sellers.