CRUISE NEWS! Flights Canceled! Catch an Uber Helicopter Ride! Our Hotel in Woburn MA

The company should honour the price. This is just good business. They made the mistake not the customer.
Stuck on a plane for 5 hrs back in the 70's

Yes, I think that princesses in the wrong if they made a mistake and they had a glitch then they should honor it but more importantly than anything else princess needs to hire an IT professional because they obviously have a lot of computer problems. They need somebody who’s really good with IT? They need to hire them and iron them right away and if that’s not the problem, then they need to get better servers their systems work the way they’re supposed toat any rate princess should honor the price that was online or at the very least tell people like you said, call them up and nice they look we had a mistake on the website. We cannot give it to you for that price however we will give you this instead and give you some incentive. They should’ve done that because they didn’t they drop the ball?

I have only been stuck maybe 30 minutes?? So far in my life

I honestly don't think that Princess cares about loyalty. They should honor the bookings.

By the way, I love your broadcasts or your inner video blogs. I really enjoy them. I appreciate the updates and information that you give you do a really good job. Thank you.

By the way, I love your broadcasts or your inner video blogs. I really enjoy them. I appreciate the updates and information that you give you do a really good job. Thank you.

Wowsa! 4 hour's stuck on the runway with little one's! Wow!

Princess Alaskan Cruise... August 11th!! Cannot wait! ❤🎉❤

As long as they can get away with it they will continue to do it. This goes for any corporation.

Yes, customer service seems to be a thing of the past. I think I’ve had the final straw with HAL. Us loyal customers don’t seem to matter much anymore to the cruise lines. They are booming now, but there will come a day when some of us no longer choose to cruise with them & they will regret not treating us right, especially us top loyalty members.

I'm a grump- they need to get rid of the entire IT team, starting at the top. They've had too many "gliches" in the past few years. The second thing- I have to have cruise insurance- surely they have something like that at a corporate level.. use the insurance, and honor what you screwed up. How many cruises did they book in that time period? Enough to create bad press?? Sorry I think it's very clear-cut

6 hrs. In the plane, not due to weather, but a baggage handler tumbled out of the baggage tank & was hurt pretty badly. The cockpit crew was 20 minutes from timing out or we would have had to deplane.

I think customers are not cared for anymore.
The discount and OBC would have been perfect.

We always bring water or something to drink with us on the plane. We once had a flight where the captain ended up asking the flight attendants to remain seated the entire flight due to turbulence. Fortunately, it was only a 90 minute flight. The flight attendants only got up at the end of the flight to prepare for landing and then sat back down. I learn to always bring water and a small snack with me on every flight.

We are going on a northern Atlantic TA cruise out if Southhampton that will make 3 different ports in Iceland! I’m so excited to experience Iceland. I’m wondering if any people have clothing suggestions for Icelandic July??

Customer Service? I received no phone call, no notification from Princess. My cruise simply disappeared. No offer of On Board Credit, No discussion of how my refund would be handled, No anything. This is beyond poor service.

Curious what will it take for Princess to get their IT department up to standards? It seems if you look back at titles for videos since this channel started there were problems with the app and booking in general for years..Every time they roll out a change it is mass confusion for months. Non stop frustrated passengers involving Princess Cruises and the booking process including dining and excursions. The reports are too consistent to be a fluke or glitch. They have major IT problems and need to address this situation.

I don't fly if it's drivable. I drive in the night before. But the times I've flown I did the day of. I know I've been lucky so far. Did think I'd finally really messed up when flying to Quebec City, but the plane we thought we were going to miss was delayed for maintenance. We and a lot of other people were late getting to ship but it was staying overnight.

I think the cruise bubble will burst at some point, and cruise lines will discover that their treatment of loyal passengers has consequences. For the last two years, they have made decision after decision that makes passengers feel unappreciated. That can only continue so long until it starts to affect business.

I live 40 minutes from the cruise port and I seriously considered staying in a hotel closer.

Since Jan Schwartz left Princess every thing has gone downhill. She ran a tight ship and made sure the customer was treated fairly. 🥲

Sound advice as always thanks Allison.

The hotel price spike might be due to the Karen Read Trial happening in Dedham

It's all about the money

Yes, unfortunately customer service for the most part has fallen off a cliff across the board.. I agree with, Princess needs to do better in that pricing debacle.

Great advice on the carry-on luggage! Longest I have been on the runway over 24 hours if you consider the plane taxiec back and the airlines paid for our hotels and we found ither flights the next day.

I don't even know how princess can 'NOT' honor what they sold!?

Im going on the island princess August 1 to canada new england and greenland for 18 days!

Allison, do people know that you are an excellent travel agent specializing mostly in Princess Cruises? And that you also have wonderful group cruises several times a year? And that it costs them NOT A PENNY MORE to book through you? Well, I guess they do now. Your group cruises have changed our lives!

I so agree with your concern & lack of good business practices.
I encourage you and anyone else to write a letter to Princess with the same concerns.
If everyone did this instead of just commenting on different port I really think Princess might take notice.
If they keep treating you and all the other issues I have read about in the last 2 months with bathrooms now working to the other"can" issue and now selling cruises then cancelling with or without notice is not acceptable. You and the rest of this group is not powerless. Write the letters to Princess and ask for a reasonable resolve for the issue. All of us need to be a part of the solution that you/we all desire from them.

Maybe because of graduations the prices are high?

Great reminders and tips, Allison

I did write to customer service about the 3 cruises that were cancelled. A rep called me offering 200$ and how sorry but it is was a glitch and no exceptions are made. The last rep just left a message saying your cruise was cancelled and when I called noone had an answer . So disappointed in Princess after 29 cruises. Stop thanking me for being elite.

The price posting error/glitch was similar to the posting glitch for some of the inaugural Sun Princess cruises. I also saw the astonishing discount of the 10/16/27 14 Day Northern Lights mini suite for $640. Of course I knew this was a mistake.

Returning to New England and Canada on the Enchanted Princess for the 3rd year in a row.
We love sailing out of New York (Brooklyn). This year have a very short stay in Portland.
Next year the Majestic Princess will be doing the New England and Canada Cruise. They have scheduled a stop in New Port R.I. and a longer stay in Portland.
I 'me glad to see that Princess has rolled out a new Zero Alcohol Collection called AMORE PRINCESS, which is included in the Plus and Premier Packages. Smooth Sailing Everyone.

As of late I think it's customer no service. After my last attempt with their customer service, who I always go out of my way to treat very nicely, whether they are helpful or not we booked a land based European vacation.

Sat t on the runway for an hour and a half

After getting stuck in Denver because of the weather situation and having our flight canceled we will not go through Denver in the afternoon anymore. Most of the weather delays are in the afternoon. The morning is okay for a connection.

Thank you, Allison!

Cruising out of Southampton on July 3, 2025, on the Emerald Princess 14 days with 10 ports!
I'm so excited to do the BusyBus excursion in Holyhead. Such a great group of people!

I do think customer loyalty is mostly gone. In fairness, loyalty is lacking both ways. We have enjoyed or booked 8 cruise brands in only 18 cruises and used many different booking agents. We expect what we are promised and nothing more. What is annoying is when conditions are changed after booking. Norwegian has done this to us twice.

The one exception to the fly in early rule, is when you have a baked in pre cruise couple of days like Viking always adds to their cruises. I wish every cruise line offered that!!!!

From rural Saskatchewan, Canada, we are headed to Alberta, Ontario and Quebec this summer. All of these are driving trips this year.😎

What do you think Princess should’ve done about the booking glitch—honor the price or offer something better?
What’s the longest you’ve ever been stuck on a plane before takeoff?
If you’ve cruised the Amalfi Coast—did you try a private boat or tour? Would you consider the Uber helicopter?