Dropbase LiveTaks EP1 - The Convergence of Software and Services

Dropbase LiveTaks EP1 - The Convergence of Software and Services

In this episode, we explore the AI scene in San Francisco and discuss how advancements in AI are reshaping the landscape of software and services. Discover how AI is enabling services to be offered at the unit economics of software, potentially transforming industries like customer support, quality assurance, and compliance.

We share real-life examples and offer insights into the impact of AI on professional services, including the potential for startups and established companies to converge software with services for greater efficiency and lower costs.

00:00 Introduction and San Francisco Vibes
00:20 The Rise of AI in San Francisco
01:06 Convergence of Software and Services
02:20 AI's Impact on Services Economics
04:50 Automating Customer Support with AI
06:00 Future of AI in Customer Support
09:28 Budgeting for AI and Human Resources
15:04 AI's Role in Software Development
15:27 Platform Plus Service Model
23:25 AI Startups and Innovative Solutions
28:32 Professional Services in Big Tech
32:41 Future of Professional Services with AI
38:03 Conclusion and Wrap-Up

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