Case Deflection with Salesforce Service Cloud + AI (APAC Edition)

Agenda:
- Service and Support challenge
- Case and Support lifecycle with AI
- Demo:
- AI-Powered case routing
- Integrating knowledge, articles, and files using RAG
- Einstein chatbots + AI with communities
- Automated case, resolution, and integration.
- Architecture and technical deep dive.
- Security and go live considerations.
- Resources
- Q & A

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