Mock Call Practice | Hotel Reservation | Short Version

maybe also ask if how many night/s the customer wants to avoid miscommunication.

I hope every customer is like this. coz mostly most of them they want almost every amenities but don't want to pay. so is difficult haha

Bat Steven dinig ko sa Stephen?😞

not in the real world hehehe

Thank you 🎉🎉❤❤❤

You're very good!!!!!

watching it now because I have mock call today and the information or product knowledge sent to us is about hotel reservation, ohmy hahahha good luck to me! Thank you for your video, helpful indeed!

👏👏👏 very helpful for me

Hi i love your vidéos a lot. I m looking more détails about conversations between agent and client. Subjet: booking a réservation flight, cancelation… etc thanks a lot

I am curious to know if those playing as the customer in your mock call videos are actually Americans? Are they just actors behind the scenes, so to speak?

👍

Ate this helps me a lot! I signed my contract and have my training date. Daghang Salamat! God bless and more power.

is it ok to just tell the customer, would you spell your name on the email for me ? so i could send the link on the right e mail.

Perfect po medyo nailang lang po ako unti don sa last part 'You'r almost welcome' sorry po im not perfectionist but callflow is very fantastic

Oh my god i got so nervous😬! Im a newbie here! I hope i pass the mock call test tom😭! This vedio was so helpful🥰.

How about if the agent don't book

I really like the videos

Thank you for the wonderful and very helpful videos you upload Miss Sheina!!! I'm super blessed that I saw some of your videos day before the company called me to have the interview! I am very happy and thankful that I got the job, particularly in hotel relations! Subscribing to your channel will be a perfect practice for me to improve myself and be ready for this job though the company will provide training, I still want to learn more from you! God bless Miss Sheina!

it helps me

What about taxes? She forgot to mention about it!

That email is a "secured link" as opposed to "secure link". Just a minor discrepancy. Over all, great. If I were to call a customer service number, I want to hear that kind of voice. 👏👏👏

I have so much learn about this thankyouuuu

Does someone have an idea about how is the experience un customer service call center in Choice Hotels?

i love watching your video candice i wish i could have that kind of confidence

Que hermosa estas

excellent video, I love your channel, blessing from Guatemala City

Thank you Candice,its a big help!
I love the accent, pronunciation and your voice❤️

Hi is there under travel account?

is it possible that people still make bookings over the phone? like, how dated is that..

If I'm a QA this is a FAIL

I think hotel reservation account in BPO is the easiest account. What do you think?

Are you Filipino?

Last 2020 I watched your video how the opening spiel and to assist customer as a newbie, now I'm watching again to get another strategy 😀

You have been very helpful. Thanks idol!

love the voice and love this kind of video

Thank You so much Maam... very helpful tips!!!

Miss candies, are all hotel accnt has the same proccess?

❤️❤️❤️

asan po ba pwd mag apply ng ganito company

I really really really appreciate your effort Ms. Candice of changing your voice as the caller's to make it feel SO REALISTIC. Other yt.bers don't do this which I really find lousy and awkward every time I hear them. Thank you!

Hello ma'am what is the meaning of Hilton account?

🔥👏👏

during mock calls po ba e bawal ang magsulat ng script? salamat po sa sadagot

First day sa training and we're handling hotel reservations and I got grilled and reprimanded by our trainer because my mock call was train wreck. Basically I'm treated as a joke now at the office. 😭

Ma'am ano po ang viking profile?

Opening
Listening to cx
Probing
Narrating options
Action taken
Closing
Summarise

Perfect.