Why Emotional Airline KPIs Are So Important!!!

We have to start a discussion about airline KPIs!
We genuinely believe that it is time to introduce new, motivational, transparent, and —especially— emotional KPIs.

We this video, Ben is providing some background on this idea and explains why it is so important for airlines to go for emotional KPIs.

Enjoy, and let us know what you think!

Тэги:

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