Amazon Connect Email - Intelligent Routing and Customer Insights

• In this video, you'll learn how Amazon Connect Email integrates with AI tools to enhance customer experience and agent productivity. We'll demonstrate intelligent routing using Amazon Bedrock for intent recognition, unified customer insights through Amazon Connect's built-in features, AI-assisted responses with Amazon Q, and a single workspace for managing multi-channel interactions. Through a real-world scenario, you'll see how the system processes customer emails, identifies intents, updates cases, and routes interactions to appropriate agents. We'll show how agents can access comprehensive customer information and efficiently manage interactions across channels within a unified workspace. By the end, you'll understand how to leverage these tools to create an efficient, tailored email support workflow.

Learn more:
• Amazon Connect: https://go.aws/3wqSUgZ
• Set up email in Amazon Connect: https://go.aws/3EczobW
• Amazon Connect Pricing: https://go.aws/4jvQoKq
• Supported foundation models in Amazon Bedrock: https://go.aws/40Pm71W
• GitHub - aws-samples/connect-email-message-body-integration-library: https://bit.ly/3CpNrdA
• Step-by-step Guides to set up your Amazon Connect agent workspace: https://go.aws/49H7LCe
• Amazon Connect Customer Profiles: https://go.aws/3WOShXx
• Amazon Connect Cases: https://go.aws/3RS7btv
• Amazon Q in Connect: https://go.aws/3XZxm4W

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