Linking Business Strategy with Digital Transformation through Capabilities

Abstract:
As governments look towards developing new ways of working and providing modernized services, there is a need to ensure that these efforts ultimately deliver on the desired outcomes of those receiving the service, as well as those delivering them. Using the language of capabilities, the business can clearly communicate intent, ensure that digital transformation is focused on “doing the right things”, and that all aspects of those capabilities (process, organization, information and technology) are considered in solution development. This addresses age-old paradigms of “solutions looking for problems”, silo-ed improvement efforts, and endless IT investments that never fully realize their value.

Biography:
Kevin Herman has been spearheading the Business Architecture practice for 6 years as part of Transformation Management at Employment and Social Development Canada (ESDC). Kevin has supported many major transformation efforts within the department over his 21-year career as a developer, IT project manager, business analyst, and business architect, which include Employment Insurance Claims Processing Automation, Enabling Services Renewal, and Service Canada’s overall Service Transformation plans and initiatives.


More Information: https://digitaltransform.ca/2022/speakers/
Presentations: https://digitaltransform.ca/2022/presentations/

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