RAM-Tech Changes Coming Soon

RAM-Tech PC Solutions' helpdesk platform changes: Making IT simpler and better at RAM-Tech.

Morrelle McCrary from PC Solutions announces some important updates concerning changes to their help desk platform starting February 1st. The transition is designed to be seamless for users, and the team has undergone extensive training on the new system. The upgrade, which began nine months ago, will enhance efficiency and user experience while preserving the integrity of billing and customer workflow experiences. Users are urged to be patient as minor bugs are worked out and the team stands ready to assist with any queries. Morrelle encourages users to also feel free to reach out to the support team for any assistance or questions.

00:00 Introduction
00:06 Announcement of Changes in Help Desk Platform
00:36 The Journey to Improvement
00:55 Request for Patience and Understanding
01:05 Assurance of Support and Appreciation
01:13 Invitation for Queries and Assistance
01:17 Closing Remarks and Gratitude

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