HFS OneCouncil member and Author, Michael Hoffman on a recent GenAI experience

Michael Hoffman, Author of the book Customer Worthy and proud HFS OneCouncil member, details an exceptional customer experience. The generative AI capability of his phone enabled him to not only easily understand a family dialogue that was taking place via a series of nine voicemails, but his phone also advised him on how best to act.

Michael speaks with Steve Dunkerley at an HFS CX roundtable that took place in NYC on May 23.

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